Welcome to the Lakparts.com FAQ page! Here, we’ve compiled answers to the most common questions to help you with your shopping experience. If you don’t find the information you’re looking for, feel free to contact our support team.
General Questions
Q: What is Lakparts.com?
A: Lakparts.com is your one-stop online shop for high-quality agricultural and gardening tools, spare parts, and accessories. We specialize in offering reliable products for tea, rubber, and other plantation needs in Sri Lanka.
Q: How can I create an account on Lakparts.com?
A: Creating an account is simple! Click the “Sign Up” button at the top of our homepage, fill in your details, and verify your email address to get started.
Q: Do you offer cash on delivery?
A: Yes, we provide cash on delivery (COD) as a payment option for most locations across Sri Lanka. Check our shipping policy for details.
Products and Services
Q: What types of products do you sell?
A: We sell a wide range of agricultural tools, gardening equipment, spare parts for machines, and maintenance accessories. Popular items include brush cutters, pruning shears, sprayers, and rubber tapping knives.
Q: Are your products suitable for tea and rubber plantations?
A: Absolutely! Our products are specifically designed to meet the needs of tea and rubber plantation workers, ensuring durability and efficiency.
Q: How do I find the right spare part for my equipment?
A: Use our search bar to type in the part number or description. You can also browse by category or contact our support team for assistance.
Ordering and Payments
Q: How do I place an order?
A: Add your desired products to the cart, proceed to checkout, fill in your delivery details, and select a payment method to confirm your order.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, bank transfers, and cash on delivery (COD).
Q: Can I cancel or modify my order?
A: Yes, you can cancel or modify your order before it is shipped. Contact our customer service team immediately for assistance.
Shipping and Delivery
Q: How long does delivery take?
A: We strive to deliver within 3-5 business days. Delivery times may vary based on your location.
Q: Do you offer nationwide delivery?
A: Yes, we deliver to all parts of Sri Lanka. Additional shipping charges may apply for remote locations.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS. Use it to track your delivery on our website.
Returns and Refunds
Q: What is your return policy?
A: We accept returns for defective or damaged products within 7 days of delivery. Items must be in their original condition and packaging.
Q: How do I request a refund?
A: Contact our customer service team with your order details and reason for return. Refunds will be processed once the returned item is inspected.
Q: Can I exchange a product?
A: Yes, exchanges are possible for eligible items. Contact us to arrange an exchange.
Support and Assistance
Q: How can I contact customer service?
A: You can reach us via:
- Phone: +94 766 022 332
- Email: info@lakparts.com
- Live Chat: Available on our website during business hours.
Q: What are your customer service hours?
A: Our support team is available Monday to Friday, 9:00 AM to 5:00 PM.
Q: Do you offer product warranties?
A: Yes, many of our products come with a manufacturer’s warranty. Check the product details or contact us for specific warranty information.
Still have questions? Don’t hesitate to get in touch. We’re here to help!
