Effective Date: 2024.12.17
At Lakparts.com, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we’re here to help with a clear and hassle-free Refund and Returns Policy.
1. Eligibility for Returns
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- You must initiate the return within 7 days of receiving the product.
- Proof of purchase (order confirmation or invoice) must be provided.
2. Items That Cannot Be Returned
Certain items are non-returnable, including:
- Customized or special-order parts.
- Electrical items or components that have been used or installed.
- Products damaged due to misuse or improper handling by the customer.
3. How to Initiate a Return
To start a return process:
- Contact our Customer Support team at +94 766 022 332 with your order details.
- Explain the reason for the return and provide any necessary evidence (e.g., photos for damaged products).
- Ship the product to the address provided by our team. Return shipping costs will be borne by the customer, except in cases of incorrect or defective items.
4. Refund Policy
- Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed within 7-10 business days.
- Refunds will be credited to the original payment method used during the purchase.
5. Exchanges
If you receive a defective or incorrect item, we will arrange for a replacement. Please inform us within 48 hours of receiving the product. Shipping costs for exchanges due to our error will be covered by Lakparts.com.
6. Shipping Returns
- Return items should be shipped to the address provided by our Customer Support team.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
7. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please contact us immediately at +94 766 022 332 with supporting images or videos. We will resolve the issue promptly through a replacement or refund.
8. Contact Us
If you have questions about our Refund and Returns Policy, feel free to reach out to us:
Lakparts.com
Email: info@lakparts.com
Phone: +94 766 022 332
Address: Hemmathagama Road, Mawanella
Thank you for choosing Lakparts.com. We value your trust and are committed to ensuring a smooth and reliable shopping experience for all our customers.
